After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports. Which two are the most probable causes of this issue? (Choose two)

A. The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down

B. One or more MPP system resources are overloaded

C. The specified VoIP gatekeeper or SIP gateway is incorrect

D. The Postgres service on the Experience Portal manager (EPM) is not running

You want to setup a single server Avaya Aura Experience Portal system. Which three components can co- reside on a single server? (Choose three)

A. Application server

B. Primary Experience Portal Manager (EPM)

C. Auxiliary EPM

D. Media Processing Platform (MPP)

E. Telephony server

The Avaya Aura experience Portal (AAI P) system consist;; of which two major subsystems? (Choose two)

A. Application Enablement Services (AES)

B. Media Processing Platform (MPP)

C. Private Brain Exchange (PBX) servers

D. Experience Portal Manager (EPM)

E. Avaya Media Servers (AMS)

Which statement about Auxiliary Experience Portal Manager (EPM) is true?

A. Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.

B. More than one Auxiliary EPM server can be added per AAEP 6.0 system.

C. Auxiliary I PM ran be installed on a single server AAEP system.

D. Auxiliary EPM can be Installed co-resident with MPP server.

Which two statements below about infinite campaigns are true? (Choose two)

A. Infinite Campaign does not terminate by itself after processing all contacts.

B. Infinite Campaign terminates automatically after processing all contacts.

C. To terminate an Infinite Campaign, manual intervention is required.

D. Infinite Campaign terminates only when all agents log off from the campaign.

E. Infinite Campaign is designated by Campaign Type 0.

In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.

What is an accurate explanation of this SDR report?

A. The call was initially queued on [email protected] where due to SIP ERROR the call got re- queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].

B. The call was initially queued on [email protected] where due to SIP ERROR the call got re- queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.

C. The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re- queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].

D. The call was initially queued on 82003aicr.com where due to spike in EWT the call got re- queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].

A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?

A. 3 days

B. 7 days

C. 15 days

D. 30 days

Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.

When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.

What would happen next?

A. ICR Core performs polling and updates the cache. II then provides routine) information to this call.

B. ICR Core provides routing information from the cache. It then performs polling and updates the cache.

C. IRC Core will not perform polling. It provides routing information from the cache.

D. ICR Core performs polling and provides routing information, but the cache is not updated.

Your client reported they received an alarm message from the Avaya Proactive Outreach Manager (POM):

code P_POMCD007, Event text Schedule Manager Could Not Be Started. What would you check to identify the cause of this message?

A. Verify that the Media Processing Platform (MPP) is operational.

B. Verify that the application server is working correctly.

C. Verify that the Experience Portal Manager (EPM) can communicate with the MPP.

D. Verify that the database is valid and is functioning.

A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

A. $POM_HOME/logs/PIM_CmpMgr.log* log files

B. $POM_HOM?logs/PlM_CmpDir.log* log files

C. $POM_HOME/logs/PIM_Web.log log files

D. $POM_HOME/logs/CmpMgrService.out* log files