Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam: 6201.1

Click the exhibit button A Miami basedmedical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center willstaff only a few medical answer line agents to answer critical callsmajor evacuation the answer line will not be staffed instead of reaching alive agent, callers willreceive a pre-recordedinformation

Inthe example vector segment, what is represented by the Ein steps 2 and 3?

A. E is a standard vector code for evacuation

B. E has been administered as a Feature Access Code

C. Ehas a vector variable that is changed when an evacuation is required

D. E is assigned to a VDN that routes calls to an evacuation vector

A home shaping company advertises special offers to shapers whoplace orders on Sundays. Sunday callers are routed a message that describesthe special offer before the call is connected; to an agenttotake the order. The vector contains a conditionalstepto test for the day of week (goto step11 if D=1 (Sunday) and step 11 plays the specialoffer message).

WhichCall Vectoring feature allows letters tobe used as conditions or thresholds in many vector commands?

A. Variables in Vectors

B. Call Prompting

C. Adjunct Routing

D. Call Classification

A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.

How can they achieve this?

A. They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.

B. They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.

C. They need to involve Avaya Professional Services, as thiscan not be done with standard migration procedure.

D. They need to backup only the two ACDs they want to migrate. The migration procedureon the newsystem will place themautomatically.