A technician is installing a now Avaya CallPilot Server, and has programmed the new ACD Queue and virtual agents for the DS0 connectivity. In the Configuration Wizard, in which three fields is the information entered?

A. TN, class ID, number of TNs to be added

B. numberofTNs to be added, ACD Queue number,Key 0

C. TNs, ACD Queue number, Key 0

D. TN, Key 0, Key 1

A technician observes the following error on a 1006r.

"Adapter 1 Channel 1 Target 6: Status of Power Supply #2=0x80: Unknown status, or Status Not Reportable"

Which action should be performed?

A. Reseat and/or replace Power Supply #2.

B. Contact an electrician to investigate.

C. Ensure the alarm monitor cable is properly connected.

D. The error is self-correcting and no actionis required.

Which software is required before installing Avaya CallPilot Manager on a Stand-alone Web server?

A. PC Anywhere

B. Sybase Database

C. Java Runtime Environment

D. InternetInformation Server (IIS)

Avaya CallPilot desktop messaging clients at a company are unable to send messages from the desktop interface. Which messaging protocol must be configured to enable this capability?

A. Simple MailTransferProtocol (SMTP)

B. Internet Message Access Protocol (IMAP)

C. Lightweight Directory AccessProtocol (LDAP)

D. Simple Network Management Protocol (SNMP)

A technician is preparing to set up, install, and configure an Avaya CallPilot RIs. 5.0 system. Which three guidelines should be followed whenever handling switch and server components? (Choose three.)

A. Use electrostaticdischarge precautions.

B. Hard drives needspecial handling.

C. Use firm and steady force to seal printed circuit boards.

D. Handle printed Circuit boards by the backplane edge connector.

A customer makes a call from their mobile telephone to Ext A on a PBX. Ext A is call-forwarded to Ext B. There is nobody to answer the call at Ext B, so the call is transferred to the Avaya CallPilot voicemail system. How will Avaya CallPilot treat the message?

A. the message will be storedin the mailbox for Ext A

B. the message will be storedin the mailbox forExtB

C. themessage will be stored in thegeneraldelivery mailbox

D. the message will be transferredto the operator

A customer who uses Microsoft Outlook as their Email application is installing Avaya CallPilot RIs.

5.0 Desktop Messaging.

Which message delivery options, provided by the "Deliver-to" feature, controls where new Avaya CallPilot messages are viewed in the Microsoft Outlook user interface?

A. the defaultEmail Inbox orthe Sent items folder

B. the default Email Inbox or a separate Avaya CallPilotInbox

C. the default Draft items folder or a personal folder created by the user

D. the Outlook Voice Messages Inbox or a separate Avaya CallPilotInbox

A technician is preparing to set up and install an Avaya CallPilot Rls. 5.0 system. With respect to power considerations, which two rules apply? (Choose two.)

A. The power can originate from any service panel.

B. All power for the Avaya CallPilot must originate from the same service panel.

C. The electrical service panel must not be used for lights or motors.

D. The electrical service panel can be used for any electrical device.

At a customer site with a Communication Server (CS) 1000 system and an existing 201i server running Avaya CallPilot RIs. 2.02. A technician is preparing to upgrade the server to RIs. 5.0. What is the minimum hard disk drive requirement to support the upgrade on this server?

A. One 20 GD hard drive

B. One 70 GB hard drive

C. Two 20 GB hard drives

D. Two 36 GB hard drives

The Avaya CallPitol server being set up needs to be configured for the customer's network. These settings are accessed using the Avaya CallPilot Manager Home Page. Which feature is used for these settings?

A. Avaya CallPilot Manager

B. Configuration Wizard

C. Local Site Information

D. HyperTerminal console