Examine the image.

Why is it important to remove the two depicted screws when replacing the hard drive in a MacBook Pro (15-inch, Mid 2012)?

A. You cannot remove the connector on the hard drive if you do not remove these screws.

B. You cannot remove the battery cable with these screws installed.

C. You will prevent strain on the hard drive flex cable by removing them.

D. You will damage the logic board if you do not remove these screws.

Which component for Apple Service Toolkit is designed to help troubleshoot issues with MagSafe and MagSafe 2 power adapters?

A. NAD

B. VST

C. TPT

D. CSD

If you cannot turn on a system using the power button, which of the following can be used to turn on a Macbook Pro (Retina. 13-inch. Late 2013 and Mid 2014) logic boards?

A. Two (2) switches that can be flipped.

B. Two (2) ports that be activated.

C. Two (2) pads that can be shorted.

D. Two (2) buttons that can be pressed.

Which two components inside an iMac are energized if the computer is plugged in, even when the computer is turned off? SELECT TWO.

A. Logic board

B. Hard drive

C. Memory

D. Speakers

E. Power supply

F. LCD

Examine the image. When repairing a Mac mini (Mid 2011), which areas of the logic board assembly should you avoid touching?

A. The top and bottom of the assembly.

B. The EMI fingers and gasket.

C. The grounding pad and cable guide

D. Thermal pad and heat sink clips.

How many simultaneous connections are supported on AirPort Extreme and Time Capsule?

A. 254

B. 100

C. 50

D. 10

How do you reset the SMC of a MacBook Pro (Retina, 13-inch, Early 2013)?

A. Press the internal SMC reset button near the SSD slot.

B. Disconnect the main battery, then hold down the power button down for five seconds.

C. Shut down the MacBook Pro and unplug for fifteen seconds. Attach the power adapter and wait five seconds, then press the power button.

D. Plug in the MagSafe power adapter and shut down the computer. Using the system keyboard, press the Shift-Option-Control keys and the power button at the same time

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?

A. Light dust in the fans

B. Third-party RAM installed

C. Lint gathered near the rear vents

D. Oxidation or discoloration of the logic board

Elizabeth is having an issue with a Thunderbolt hard drive connected through her Apple display. Which two troubleshooting steps should be tried first to resolve the issue? Select two.

A. Run Software Update on the Mac with the Apple Display connected to check for firmware updates for the display.

B. The customer should contact the Thunderbolt hard drive manufacturer and ask for a replacement.

C. Check with the hard drive manufacturer for a device firmware update.

D. Startup the Mac into OS X Recovery, erase the volume then reinstall OS X.

E. Open the Apple Display and reseat all cables and connections.

F. Open the Mac and reseat all cables and connections.

If a customer uses the wrong wattage power adapter with a MacBook Pro (15-inch, Mid 2012) and cannot power on the device, which of the following problems spaces best describes this issue?

A. OS

B. Software

C. Hardware

D. Educational Opportunity