In the screenshot, click the icon of the preference pane where you create a VPN configuration for your Mac.

Hot Area:

In the screenshot, click the icon of the OS X System Preferences pane where you can enable the feature that restores windows when apps are reopened.

Hot Area:

Along with IMAP, POP, and SMTP, which protocol does the Mail application in OS X support?

A. Exchange Web Services (EWS)

B. WebDAV

C. MAPI

D. Exchange ActiveSync (EAS)

You're troubleshooting a Mac.

Which is a valid reason for shutting down AND THEN starting up a Mac instead of selecting Restart from the Apple menu?

A. Mac does a full POST on startup only after a shutdown.

B. Mac loads a clean user session on startup only after a shutdown.

C. Mac performs disk checks on startup only after a shutdown.

D. Mac archives errors from the session to the log only during a shutdown.

You started up a Mac from its OS X Recovery partition. When you restarted, the Mac started up from the OS X Recovery partition again. How can you configure it to start up from a different volume?

A. Choose Terminal from the Utilities menu, type startupdisk -[volume name] and press Return.

B. Choose Startup Disk from the Apple menu and select a startup volume.

C. Choose Startup Disk in the OS X Utilities window and select a startup volume.

D. Choose Disk Utility from the Apple menu and select a startup volume.

Review the screenshot from FileVault preferences, then answer the question below.

You click the Enable User button for the Bill Sykes account. What happens next?

A. An alert message appears that says Bill Sykes will be prompted to enter the Recovery Key at next login.

B. An alert message appears that says FileVault is now enabled for the Bill Sykes account.

C. You're prompted to enter an administrator password to enable FileVault on the Bill Sykes account.

D. You're prompted to enter the Bill Sykes login password to enable FileVault on the Bill Sykes account.

Which statement best describes the function of Gatekeeper?

A. To prevent users from downloading viruses and trojan horses

B. To prevent users from connecting to unauthorized file-sharing websites

C. To prevent users from opening untrusted applications

D. To prevent users from downloading untrusted applications

How do you start up a Mac in Safe Mode?

A. Hold down Command-Option-P-R during startup.

B. Start up from the OS X Recovery partition, then choose Safe Boot from the Startup Disk menu.

C. Hold down Shift during startup.

D. Open Terminal, type shutdown -safe, press Return, then restart the Mac.

Which statement is true about Guest accounts in Mac OS X?

A. Guest accounts are disabled by default in OS X.

B. By default, a Guest user needs a password to log in to the Mac.

C. If you disable Find My Mac, the Guest account for local login is disabled as well.

D. If you enable Find My Mac, the Guest account for local login is enabled as well.

E. Users can log in to the Guest account remotely.

How do you reset the printing system in OS X?

A. Navigate to /Library/Printers/ in the Finder, select all items, and move them to the Trash.

B. Open Printer Setup Utility and choose "Reset printing system" from the Printer Setup Utility menu.

C. Open the Printers and Scanners pane of System Preferences, Control-click the Printers list, and choose "Reset printing system" from the shortcut menu.

D. Open the Printers and Scanners pane of System Preferences, select all the printers in the Printers list, and click Delete ().