Which of these elements is part of the taying there stage of implementation?

A. Occasionally completing surprise or ad hoc reviews and audits

B. Continuously emphasise the importance of the SAM process to all ICT and business personnel

C. Developing and measuring metrics that demonstrate continuous improvement and year on year trend

D. Selecting, testing and deploying new or updated SAM tools.

Which three of the following IT Service Management processes would you implement first to assist SAM in meeting its objectives?

1.Configuration Management 2.Release Management 3.Availability Management 4.Capacity Management 5.Service Level Management

A. 1, 2 and 5

B. 1, 2 and 4

C. 2, 3 and 4

D. 2, 3 and 5.

What should be clearly defined in the early stages of a SAM implementation?

1.Scope and Terms of Reference 2.Sponsorship and Ownership 3.Processes, Roles and responsibilities

A. All of them

B. Only 1

C. 2 and 3

D. 1 and 2.

Which of the following BEST describes the process of license novation?

A. SAM team must inform re-seller that license has been transferred to another department.

B. Software manufacturer allows usage rights to be changed.

C. Software manufacturer allows ownership in unwanted software licenses to be sold to another organisation

D. Software manufacturer allows the transfer of software licenses and contracts when an organisation reforms itself or restructures.

Which of the following is NOT a Core Asset Management process?

A. Status accounting

B. Asset identification

C. Database management

D. Asset evaluation.

Which one of these organisations is responsible for ensuring that the software in use is genuine?

A. Original Equipment Manufacturer

B. Publisher

C. Software reseller

D. None, the onus is on the user organisation.

During Mergers and Acquisitions which of the following statements is FALSE?

A. Liabilities for under licensed software are null and void after the transaction

B. Any license shortfall should be disclosed as part of due diligence process

C. The right to transfer software licenses should be checked with the software manufacturers prior to transaction

D. Some software licenses do not allow transfer if purchased under a volume agreement.

Which of the following duties should be carried out by the Software Asset Manager?

1.Installing software 2.Producing periodic reconciliation reports 3.Maintaining a record of license purchases 4.Auditing the reconciliation results

A. 1, 2 and 3

B. 2 and 4

C. 2 and 3

D. 1, 2, 3 and 4.

Which of the following organizations would you LEAST expect to contact for advice on SAM?

A. BSA

B. BSI

C. FAST

D. itSMF.

A number of sources of help and information are available to the Software Asset Manager. To whom should a he or she first refer to for advice on licensing matters?

A. FAST

B. The software publisher

C. BSA

D. Their software reseller.