Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.

The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?

A. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.

B. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be enteredif the customer would like to receive additional information.

C. Create a String property with a Phone element and use a Regular Expression to ensure onl. properly formatted phone number can be entered if the customer would like to receive additional information

D. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".

E. Create an Integer property with two check boxes, one for "Yes" and another for "No".

Your customer requires the option for supervisors to "supervise"Junior engineers as they are performing certain activities.

For this functionality, you have created a new "Supervision" internal activity to manually link these activities so they start at the same time by different resources.

Which option is a valid wayto configure this?

A. Create a new (related) Link Template with "Different Resources" Assignment Constraint.

B. Create a new (simultaneous) Link Template with default values.

C. Create a new (simultaneous) Link Template with "Different Resources"Assignment Constraint.

D. Create a new (related) Link Template with default values.

Yourcustomer wants to configure an inner step message ("B") to send an email if a previous message ("A ) has Failed.

Which statement explains how this can be supported?

A. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.

B. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".

C. In the Message Scenario screen's Next Stepstab of message B, add message A as the Next Message Step with the final status Failed".

D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.

Which two statements are correct regarding activity duration estimations?

A. The durations of completed activities are the only ones used for future estimations.

B. An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.

C. Historical data is not relevant for any activity duration calculations.

D. Travel statistics can influence activity duration estimations.

E. An activity's estimated duration will never change if the activity gets reassigned from one technician to another.

Your customer wants toupdate technician inventory using the Inbound API using the following:

Given the node of this request, which two statements are correct?

A. Any existing inventory not listed in the body of the request will be deleted

B. Required inventory can be specified

C. Only serialized inventory will be updated.

D. Customer inventory will be updated

E. Only inventory in a technician's pool will be affected

Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.

What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to beaccessed from the OFSC application?

A. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.

B. The administrator must configure the Oracle Knowledge access settings in OFSC.

C. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.

D. Field personnel must be assigned Service Cloud accessvia the Service Portal interface.

E. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.

Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?

A. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.

B. Create a resource filter that has an "Activated contains Activated" condition for use in theList/Time/ Map/Daily views.

C. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.

D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.

Which statement is true regarding Travel Areas in OFSC?

A. Travel Areas define a company's serviceable geography and are made up of groups of work zones.

B. A Travel Area can be assigned to a bucket or a resource.

C. Travel between work zones within different Travel Areas will not be calculated for statistical use.

D. A given work zone can be assigned to multiple Travel Areas.

E. Statistics are calculated using the travels between Travel Areas.

Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified.

Which step must you take to solve this issue?

A. Go to Configuration > Business Rules and modify the Capacity intervals.

B. Go to Configuration and add a new Capacity Category.

C. Go to Configuration > Capacity Categories and add or edit time slots.

D. Go to Configuration > Display and modify the "Quota Settings".

A technician has been assigned a scheduled activity that he or sheneeds to perform later in the day.

Their company has a policy that their technicians perform some advance testing as an administrative task prior to the activity.

Which option would enable them to account for their time performing these tasks?

A. selecting "Prework" from within the activity In OFSC Mobility

B. adding a new "Prework" custom property to the "Edit/View activity" context in OFSC Mobility

C. creating a "start-after" link template between the preliminary work and the scheduled work

D. creating a "start-before" link template between the preliminary work and the scheduled work