Oracle B2B Service 2020 Implementation Essentials: 1Z0-1064-20

Which three steps are required to set up a standard coverage for the following scenario:

High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is

not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

B. Do not choose any optional criteria columns.

C. Choose all optional result columns.

D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.

Which three steps should you perform to configure userself-registration in your DCS application?

A. Configure the self-registrations to restrict registration to only existing Contacts.

B. Configure your self-registrations so that they are automatically approved.

C. Enable the self-registration steps in the"Manage Digital Customer Service Registration Profile Options" task.

D. Disable the anonymous access option in your DCS application.

One of your service agents needs a new search filter on his Service Requests' list page. How can the agent achieve this?

A. Add fields from the advanced search functionality.

B. Grant the agent Administrator permissions to addnew search filters.

C. Create a new search through the application composer.

D. Create several personalized searches and create them to each other.