CompTIA A+ Certification Exam: Core 2: 220-1102

Correct Answer: C

Since there are no error messages on the device, the technician should check if the battery is sufficiently charged1 If the battery is low, the device may not have enough power to complete the update2

In this scenario, the technician has already determined that there are no error messages on the device. The next best step would be to check if the battery is sufficiently charged. If the battery is low, it could be preventing the device from completing the update process. Verifying that third-party applications are disabled, determining if the device has adequate storage available, and confirming a strong internet connection are all important steps in troubleshooting issues with mobile devices. However, since the problem in this scenario is related to a failed OS update, it is important to first check the battery level before proceeding with further troubleshooting steps.

Correct Answer: B

The software is most likely to install by default in the /Applications directory, which is the standard location for macOS applications. This directory can be accessed from the Finder sidebar or by choosing Go > Applications from the menu bar. The /Applications directory contains all the applications that are available to all users on the system. Some applications might also offer the option to install in the ~/Applications directory, which is a personal applications folder for a single user. The /etc/services directory is a system configuration file that maps service names to port numbers and protocols. The /usr/bin directory is a system directory that contains executable binaries for various commands and utilities. The C: \Program Files directory is a Windows directory that does not exist on macOS.

Correct Answer: AE

The correct answers are E. Windows Defender and A. File Explorer. Windows Defender is a built-in antivirus program that can detect and remove malicious software from a workstation. File Explorer can be used to locate and delete files associated with the malicious software