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Administering Cisco Contact Center Enterprise (CCEA): 500-442

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Administering Cisco Contact Center Enterprise (CCEA): 500-442

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  • Vendor: Cisco
  • Exam Code: 500-442
  • Exam Name: Administering Cisco Contact Center Enterprise (CCEA)
  • Certifications: Cisco Unified Contact Center Enterprise Specialist
  • Total Questions: 60 Q&As
  • Updated on: Apr 19, 2024
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Free 500-442 Exam Questions in PDF Format

Related Cisco Unified Contact Center Enterprise Specialist Exams

500-442 Online Practice Questions and Answers

Questions 1

Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

A. Configure set variable in ICM script editor

B. Configure Business Hours under Organizational Setup > Business hours under CCE Admin

C. Use the expression BusinessHourStatus. . BusinessHours in the IF node.

D. Configure Business Hours under Organizational Setup > Departments under CCE Admin

E. Configure an IF node in ICM script editor

Show Answer

Questions 2

What is the suggested mechanism to offer coaching to agents by supervisors?

A. TeamMessage

B. Desktop chat

C. Email

D. Whisper coaching

Show Answer

Questions 3

What are two parts of a Single Sign-on message flow? {Choose two.)

A. IdS detects the user has an invalid access token

B. IdS detects the user has a valid access token

C. IdS provides a login page for authenticating the user

D. IdP provides a login page for authenticating the user

E. Browser issues PUT of the Finesse desktop with an access token

Show Answer More Questions

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