Avaya Aura Call Center Elite Implementation Exam: 7392X

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

A. System Parameters Customer-Options

B. Class of Restriction

C. VuStats Display

D. Feature-Related System Parameters

E. Class of Service

To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

A. Create forced announcements.

B. Set the queue field to Yes.

C. Use Analog announcements only.

D. Use external announcements.

Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)

A. VDNs ensure that agents can originate and terminate calls.

B. VDNs interpret the skills an agent has.

C. VDNs route calls by pointing to a vector.

D. VDNs define the call flow through the call center.

E. VDNs pass parameters to the vector for processing.