Avaya Aura® Call Center Elite Support Exam: 7492X

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR). Which command in the vector would invoke NCR when using LAI?

A. route-to number 9112920414 with cov y if unconditionally

B. route-to number 112920414 with cov n if unconditionally

C. route-to number r112920414 with cov n if unconditionally

D. route-to number *r112920414 with cov n if unconditionally

A company using Avaya Aura Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configuration queues correctly. As a part of a good Global Support Services (CSS) methodology, what should the company do next?

A. Reduce or eliminate the business Impact of the vector by testing the vectors.

B. Identify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

C. Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

D. Determine the frequency and severity of the Issue where the vector does not route calls properly

A customer using the TTrace tool wants to see a list of services that have been configured, and also select

their respective logging levels.

Which TTrace tool will accomplish this?

A. TTrace Log2Zip

B. TTrace Configuration

C. TTrace Server

D. TTrace Console