Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)

A. Chat, Email, and SMS interactions are stored in Omnichannel Datastore.

B. Customer History Information is provided by Omnichannel Datastore.

C. Omnichannel datastore can co-reside with Avaya Oceana® Cluster#3.

D. Omnichannel datastore can co-reside with Avaya Oceana® Cluster#2.

E. Voice Interactions information is stored in Omnichannel Datastore.

Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.

Which component holds multimedia customer history information?

A. Omnichannel Datastore

B. Avaya Aura® Session Manager

C. External Data Mart

D. Avaya Control Manager

Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)

A. Deploy a WebServer.

B. Create Chat Provider.

C. Login to Agent Workspaces.

D. Initiate a Webchat session.

E. Deploy ED Chat Flow.

You are configuring the attributes under the provisioning cluster.

What is the effective value for the attribute "voice provider id" under voice configuration, which needs to match the configuration of Voice Provider in Avaya Control Manager?

A. Avaya Aura Media Server Host Name

B. Session Manager Security Module Host Name

C. Avaya Control Manager Host Name

D. Avaya Aura Communication Manager Host Name

While working on Email Channel Configurations in Avaya Oceana® where can you enable the Agent Initiated Email feature for Agents?

A. Email > Recipient Address > Edit Mail box > check the Agent Initiated Email check box

B. Email > Rule Groups > Edit Default Rule > check the Agent Initiated Email check box

C. Email > System Rules > Edit Default Rule > check the Agent Initiated Email check box

D. Email > Sender Groups > Edit Mail box> check the Agent Initiated Email check box

Refer to the exhibit.

What is the significance of the Avaya Control Manager Screen while deploying an Avaya Oceana® solution?

A. Avaya Oceana® and Avaya Communication managers are added by Avaya Control Manager.

B. Avaya Communication Manager and Avaya Oceana® servers are not added to the same location.

C. Avaya Communication Manager and Avaya Oceana® servers have been successfully added to the same location,

D. Avaya Oceana® and Avaya Communication Managers are not added by Avaya Control manager and the configuration is not saved.

While installing Trust Certificates from the LDAP Server on System Manager, which two details are required for installing the Trust Certificate? (Choose two.)

A. IP Address of Cluster 1

B. IP Address of SMGR Server

C. LDAP Port : 636

D. IP Address of LDAP Server

E. LDAP Port : 363

Avaya Oceana® routed calls require two Communication Manager (CM) variables:

Routing Vector requires a variable used to collect Agent ID.

Avaya Oceana? solution vectors require a Persistent variable. Which two purposes do these variables serve in CM? (Choose two.)

A.

To hold Agent ID from Adjunct Route response message

B.

To distinguish between RONA and Adjunct Routed Elite Anchored calls

C.

To hold the customer ANI to perform Adjunct Route

D.

To distinguish between Adjunct Routed Elite and WebRTC Voice/AAMS anchored calls

E.

To hold UUID information to be shared with Avaya Oceana?

What is the maximum number of concurrent active Voice Agents supported by an Avaya Oceana® solution?

A. 3500

B. 2000

C. 4500

D. 4300

During the implementation of an Avaya Oceana® solution, what are three signs of successful integration between Avaya Oceana® and Avaya AES? (Choose three.)

A. AES Status and Control shows TSAPI Services is online and Unknown.

B. AES Status and Control shows the switch connection is online and talking.

C. AES Status and Control shows DMCC Service Sessions are established.

D. AES Status and Control shows TSAPI Service is online and talking.

E. AES Status and Control shows CVLAN Service Sessions are established.