A customer has two main receptionists using SoftConsole; however, when they are away from their desk, there are two back office workers who have the SoftConsole on their PC to take calls to cover these periods.

How many licenses are required for two of the possible four SoftConsole to work in business hours?

A. 8

B. 6

C. 4

D. 2

Which configuration area must be configured for the Hot Desking user?

A. Mobility

B. Services

C. User Rights

D. Telephony-Supervisor Settings

E. Extension

Which outcome can be prevented with a correctly configured multi-site SCN solution?

A. tromboned calls

B. oversubscribed VMPro ports

C. compromised ACD routes

D. oversubscribed VoiceMail storage

A customer has given six employees the ability to hot-desk for when they come into the office. When they log off, their calls will go to their voicemail boxes. Employees want to retrieve their voicemail while out of the office.

How should you set up DDI/DID to achieve this?

A. DDI/DID to their Login code

B. DDI/DID number to their Extension

C. DDI/DID to the short code feature "Voicemail Collect"

D. DDI/DID to a Voicemail module "Recording"

Which method can be used to upgrade the voice prompts on the Embedded Voicemail?

A. Embedded File Management in the Manager Application

B. External File Management in the System Status Application

C. Voice Wizard in the Manager Application

D. Embedded Monitoring Management

When you first power on the IP Office, there are two default incoming call routes; one is to route all voice calls to the Hunt Group main, which contains the first 10 extensions, and the other is for data calls.

Where do the data calls go by default?

A. RAS access "Dialin"

B. Hunt group "Data"

C. Extension "Modern"

D. Hunt group "Main"

Before attempting to connect an IP Office to a one-X® Portal server, what must be checked?

A. Time Profiles

B. Hunt Group Settings

C. User Rights

D. Security Settings

When using the System Status Application to troubleshoot an issue, which two are used for collecting data? (Choose two.)

A. Development Tracing

B. Resource View

C. Continuous Log

D. Selective View

E. Snapshot Only

You have changed the default port numbers for UDP, TCP and TLS in the IP Office to support a SIP Remote worker.

Which two other items need to be changed? (Choose two.)

A. User permissions

B. Internet Router/Firewall

C. Manager PC

D. Network topology

E. Client device.

A customer is running an IP Office 500 V2, one-X® Portal, Voicemail Pro, and CCR supporting 50 users, of which 10 are CCR agents. At present they are running on software version 8.0 and they want to upgrade to version 9.1.

What application changes will they have to make?

A. Only CCR as it is not supported in 9.0 or higher.

B. Only one-X® Portal as it is supported in 9.0 or higher.

C. All of them as 9.1 does not support any of the application.

D. None, all applications can be upgraded to 9.0 or higher.