When you create configuration items (CIs) for notifications, you distinguish special object contacts from normal ones by using the:

A. number (#) character

B. percent (%) character

C. ampersand (and) character

D. commercial AT (@) character

When implementing an architecture that includes CA Service Desk rl2 with CA Workflow, which default port assignments apply? (Choose two)

A. CA Workflow Tomcat Startup: 8090

B. CA Workflow Tomcat Shutdown: 8095

C. CA Service Desk Tomcat Startup: 5250

D. CA Service Desk Tomcat Shutdown: 9085

You need to import string fields, such as organization names, into the CA Service Desk database. To do this, you will need to convert them to their internal database values. Which utility enables you to perform this task?

A. pdm_deref

B. pdm_extract

C. pdm_discimp

D. pdm_userload

Which function can you perform with Web Intelligence?

A. Link reports with other data on the Internet.

B. Create basic reports easily without writing queries.

C. Check that your reports have the appropriate rights set.

D. Obtain greater control over reports by writing advanced queries.

When you run pdm backup:

A. It shuts down the daemons in UNIX only first.

B. It shuts down the services in Windows only first.

C. It shuts down the daemons in UNIX or the services in Windows first.

D. It does not need to shut down the daemons in UNIX or the services in Windows at any stage.

In which log file can you view the actions, events, and system changes that occurred during the installation of CA Service Desk r12?

A. configure.bg

B. install_mdb.log

C. pdm_migrationr12.log

D. ServiceDesk_r12_0_Installation.bg

Before you use the CA Service Desk data extractor on UNIX, which variable must you set?

A. $HOME

B. $NX_ROOT

C. $LANG, $LC_ALL

D. $LD_QBRARY_PATH

Which characteristic applies to an Active-Active clustering configuration?

A. One computer starts if another fails.

B. One computer uses two processors.

C. Two computers process the same data.

D. Two computers are switched on and off alternatively throughout the day.

If you want to take advantage of the new roles in CA Service Desk rl2, what do you need to do?

A. Create access types manually.

B. Recycle the Service Desk services.

C. Clear your web browser role cache.

D. Assign the new roles to access types.

Which statement about the CA Service Desk Universe is TRUE?

A. It is only used in clustered environments.

B. It is an optional add-on for CA Service Desk.

C. It uses a default name of MyUniverse, which you must not change.

D. It is made up of classes in the form of tables, and objects in the form of columns.