Business Rules are used to enforce mandatory data on a form.

A. True

B. False

Which statement is true about business rules?

A. A business rule must run before a database action occurs

B. A business rule can be a piece of Javascript

C. A business rule must not run before a database action occurs

D. A business rule monitors fields on a form

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

A. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

B. Create Catalog Item and use the Not Available list to specify the Manager Group

C. Create Catalog Item and use the Available For list to specify ITIL [itil] role

D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

To apply a UI Policy to all views, which field should be set to true in its definition record?

A. Inherit

B. Reverse if false

C. On lowed

D. Global

Here is an example of the criteria set for a knowledge base:

*

Companies: ACME North America

*

Department: HR

*

Groups: ACME Manager

*

Match All: Yes

In this example, what users would have access to this knowledge base?

A. Members of the ACME manager group, who are also members of HR Department and part of the ACME North America

B. Employees of ACME North America, who are members of HR Department or the ACME Manager group

C. Users which are members of either ACME North America, or HR Department, or ACME Manager Group

D. Member of the ACME Manager group, and HR department, regardless of geography

Which one of the following describes the primary operations performed against tables in the Service Now platform?

A. Create, Rate, Update, Delete

B. Create, Read, Upload, Delete

C. Create, Read, Write, Delete

D. Capture, Rate, Write, Develop

What is the definition of a group?

A. An escalation pod

B. A department

C. A collection of users

D. A collection of subject matter experts

E. A collection of tasks

What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?

A. Community

B. Help Panel (question mark icon)

C. Docs

D. Wiki

Which data consistency settings can be achieved using UI Policy? (Choose three.)

A. Setting fields to accept the data in an expected format

B. Setting fields to accept the data with ‘n’ number of characters

C. Setting fields hidden

D. Settings fields read-only

E. Setting fields mandatory

What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver_user)?

A. Workflow User

B. Request Fulfiller

C. ITSM User

D. Approving Manager

E. Service Desk User

F. Process User