A process allows the same quality to be replicated from product to product, often by the use of standards and procedures.

A. True

B. False

An angry person is more likely to tell you symptoms than the real problems.

A. True

B. False

The Baldrige award is a world-wide quality award.

A. True

B. False

Decision / Branch Coverage strategy_______________.

A. Always satisfies statement coverage

B. Means that every branch direction is traversed at least once

C. Is used in black-box testing

D. Is the same as condition coverage

Which of the following are negative possibilities if quality requirements are not met?

A. Termination

B. Customer complaints and late product

C. Overworking team members and poor product quality

D. Poor quality

Which process does QA provide and umbrella for?

A. Project management plan

B. Quality baseline

C. Quality assurance

D. Continuous process improvement

Competitive and benchmark data are essential for planning quality leadership because they make possible clear and objective quality comparisons.

A. True

B. False

Information and analysis evaluations do not depend on ______________ .

A. Whether or not the company uses particular technologies to analyze data

B. Whether or not the company has an information department or an officer

C. All the above

D. How activities are organized

Information and analysis evaluations are based upon _____________ .

A. The appropriateness and effectiveness of methods for management of data

B. Information and analysis

C. Technology in relation to the business factors

D. All the above

While the planning processes and priority development do not depend appreciably upon the size and type of business, the scope and type of benchmark may depend upon such business factors.

A. True

B. False