Which processes can be directly called within the account display transaction? (Choose three)

A. Change contract

B. Display returns history

C. Mass change

D. Create budget billing plan

E. Display installation

A tariff requires that for the same contract account, the consumption from the water meter is used to bill the water consumption charge and the waste water consumption charge.

How can the water meter be installed to meet this tariff requirement?

A. Technically installed to waste installation; billing installed to water installation

B. Fully installed to water installation; technically installed to waste water installation

C. Fully installed to water installation; billing installed to waste water installation

D. Technically installed to water installation; billing installed to waste water installation

A company decides that all newly created connection objects will be reviewed by the appropriate regions to ensure data accuracy. You recommend agent determination based on responsibilities.

Based on your recommendation, what should the company be made aware of?

A. An organizational data model is necessary to allocate work correctly according to region.

B. A customer-specific function module is necessary to support agent determination based on application data.

C. An agent determination rule is necessary for each region represented by the company.

D. A single-step task with directly assigned agents is necessary since region is the primary differentiator.

While reviewing a customer's interaction history within the Interaction Center you discover that some interactions are missing from the interaction history.

What may explain this?

A. An IS-U Customer Contact failed to replicate to SAP CRM.

B. An interaction record does not have the status "completed".

C. A previous interaction was not saved manually prior to ending the interaction.

D. A utility contract does not exist for the customer.

A billing document is outsorted and needs to be corrected. How do you proceed?

A. 1. Reverse the billing document

2.

Correct the billing order

3.

Restart the billing process

B. 1. Correct the rate data

2.

Release the outsorted document

3.

Continue the billing process

C. 1. Remove the indicator for manual outsorting

2.

Release the outsorted document

3.

Continue the billing process

D. 1. Reverse the billing document

2.

Correct the master data

3.

Restart the billing process

Before you executed meter reading order creation, you established the appropriate control functions to influence the order creation process. Which control function can you specify for order creation?

A. Definition of parallel processing object

B. Meter reading document consistency check

C. Specification of meter reading reason

D. Meter reading interval check

You post a receivable for a contract account and receivable account 154001 is determined by the system.

What information could you change within the posting document that would enable the system to determine a different receivable account?

A. The account determination ID for the contract account

B. The document date on the header

C. The main transaction of the posting item

D. Thesub transactionof the posting item

A nonresidential tariff specifies that the delivery charge is calculated based on an hourly price.

Which master data object should be used to store the hourly prices?

A. Elementary profile

B. Synthetic profile

C. Fact group

D. Price key

A device can be installed in different ways.

What information do you need specifically for a technical installation?

A. Activity date

B. Device information

C. Business partner or installation

D. Connection object or device location

A contract account has multiple services including deregulated electricity, gas, water, and waste water.

The joint invoicing indicators are set on the contracts as follows:

-

Electric Distribution = 1 (must),

-

Electric Supply = 1 (must),

-Gas = 3 (must not),

-Water = 2 (can),

-Waste Water = 2 (can).

How many invoices are produced when you execute the invoice process if billing documents exist for the Electric Distribution, Gas, and Water services?

A. 3

B. 2

C. 1

D. 0