Which of the following statements best describes the structure of adapter objects in Customizing?

A. They always contain a maximum of two database tables.

B. They always contain exactly one database table.

C. They always contain more than two database tables.

D. They always contain one or more database tables.

Which actions can you perform using the UI Component Workbench?

Note: There are 2 correct answers to this question.

A. Enhance views to redefine controller methods.

B. Create SAP design objects to change field labels.

C. Launch the Application Enhancement Tool to create new fields.

D. Perform layout changes using the UI Configuration Tool.

There are several ways to adapt a CRM WebClient UI application.

Which of the following tasks can you perform using the UI Configuration Tool?

A. Assign design objects to context nodes.

B. Exchange the standard logo.

C. Create a tile layout for an overview page.

D. Create a quick link.

Which of the following is used to model complex objects for your customers within SAP CRM Service?

A. Product components

B. Installed base management

C. Package quotation

D. Warranties

What does partner processing within SAP CRM determine?

Note: There are 3 correct answers to this question.

A. The partners that are mandatory within business transactions

B. The framework that is accessible for an Interaction Center agent

C. The users who are authorized to maintain different business transactions

D. The internal and external partners that are involved in transactions

E. The sources that the system accesses to search for involved partners

You want to assign a key account manager to a customer.

How can you do this in the standard SAP CRM system?

A. Create a business partner template

B. Create a business partner relationship

C. Create an account hierarchy

D. Create an account classification

What can you maintain in the SAP CRM organizational model?

Note: There are 2 correct answers to this question.

A. General attributes for organizational units

B. Direct assignment of a responsible employee to an organizational unit

C. Direct assignment of the responsible organizational unit in the employee master data

D. Direct assignment of a responsible employee to a position

Your customer is upgrading a system from SAP CRM 7.0 to SAP EHP2 for SAP CRM 7.0.

What should you consider during this upgrade project?

Note: There are 2 correct answers to this question.

A. "Core" business functions are automatically activated after the technical upgrade.

B. Test catalogs for the business functions are included.

C. Enhancements delivered with EHP1 are part of the new software.

D. Enhancement package installation replaces Support Package installation.

What are Customizing characteristics for a new transaction type?

Note: There are 2 correct answers to this question.

A. A transaction type can have multiple profiles and procedures assigned to it.

B. A transaction type can have only one leading transaction category.

C. A transaction type must have an item category assigned to it.

D. A transaction type can have multiple internal number range object assignments.

Which of the following components of SAP Solution Manager support the implementation phase of an SAP CRM project?

Note: There are 2 correct answers to this question.

A. Implementation and test tools, for example the IMG or the Test Workbench

B. Roadmaps providing links to accelerators and tools that perform project tasks

C. Wizards that support the technical installation of the SAP CRM system

D. Skill-based allocation reports to assign qualified employees to the project