Which file defines startup parameters and defines the processes the system automatically starts?

A. sm.ini

B. sm.startup

C. sm.cfg

D. sm.log

Where do you configure the ability to delegate approvals?

A. the Category record

B. the Phase record

C. the User Profile record

D. the Environment record

By default, when adding a New Operator record, what information must also be provided?

A. an associated user role

B. a menu structure for the operator

C. a default MySM page

D. language and currency for the operator

E. an associated contact record

Folder entitlement rights are assigned in which record?

A. Profiles

B. Assignment Groups

C. Security Groups

D. Execute Capabilities

E. User Roles

What must be implemented in order to track Configuration Items (CIs) and Configuration Item Relationships (CIRs) by company ID?

A. Integration Manager

B. Web Services

C. Multi-Tenant Support

D. Single Sign On

Which Service Manager application rights are required for the person who deploys and configures the Service Request Catalog (SRC)?

A. Service Desk and Change Request

B. Service Desk and Incident Management

C. SOAP API and Service Catalog

D. Service Desk and Change Task

Which function of Service Manager controls access to data records and defines create/read/delete/update capabilities for the records to which a user has access?

A. operator records

B. environment records

C. user roles

D. security folders

E. database dictionary

The Incident Management process logs, investigates, diagnoses, and resolves incidents. Which role is required to control the efficiency and effectiveness of the process?

A. Incident Analyst

B. Incident Manager

C. Service Desk

D. Incident Coordinator

What identifies a variable that is local to the application it is used in?

A. It starts with $.

B. It starts with $P.

C. It starts with $G.

D. It starts with $L.

Which statement is true about forms in Service Manager and Service Desk?

A. Forms can be tailored in Service Manager. Forms cannot be tailored in Service Desk.

B. Multiple forms can exist for an item in Service Manager. Only one form can exist for an item in Service Desk.

C. In Service Manager, an item is shown in a form based on a configurable parameter. Only one default form is used in Service Desk.

D. Placement of items on a form is not as flexible in Service Manager as in Service Desk.