An organization has just released a new. completely redesigned website. The website bounce rate has increased by 20 percent over the previous site's. The website manager suspects the issue results from confusion caused by the new website's structure, layout and/or visual cues. The best recommendation is to start investigating by doing

A. A/B testing.

B. Multivariate testing.

C. Usability testing,

D. Conversion testing.

What is the primary purpose of a legal hold?

A. To distribute notification of the legal obligation to prevent destruction or modification of any information relevant to a lawsuit

B. To collect and export for review any information that pertains to a lawsuit or governmental investigation

C. To collect information based on keyword searches defined by legal counsel in the event of a preservation notice

D. To prevent the modification or destruction of documents and electronically-stored information (ESI) relevant to a lawsuit or governmental investigation

Which of the following is the best definition of text analytics?

A. The process of transforming content into a format that can reliably be searched, retrieved, and used by the organization- such as scanning. Web capture, fax capture, mobile capture, and document imaging.

B. Methods of collaboration and communication through internal channels, internet email, telephone, company-controlled external channels, and/or branded external channels.

C. A combination of semantic analysis, linguistics, entity extraction, tagging, pattern recognition, lexical analysis, and other forms of artificial intelligence used to infer meaning from bodies of content.

D. A set of activities required for systematic analysis and control of creation, receipt, classification, maintenance, use, and disposition of recorded information maintained as evidence of business activities and transactions.

Which of the following best describes "telecommuting support?"

A. Using instant messaging (IM) on a computer from a remote location to email individuals as needed for business

B. Using the Internet as a virtual workplace to do research and to follow up on independent studies as needed

C. The practice of providing the necessary tools and conditions for employees to work flexible locations and hours

D. The process of traveling while doing work for the organization or for any important work engagement

A website privacy policy should provide which of the following options?

A. Users are able to obtain information from the site without providing personal data.

B. Users can elect not to receive future emails or share their information with third parties.

C. Users are of the age of majority in their jurisdiction.

D. Users can create a user name and password without providing personal data.

What would most likely factor into successful implementation of a business intelligence project?

A. Federated search

B. Standard taxonomies

C. Accurate reports

D. Clean data

Organizations seeking to monitor and assure compliance of email management practices should

A. Let employees track their own email activity.

B. Delete all emails periodically.

C. Maintain audit trails and audit records.

D. Limit email use.

A. Synonyms

B. Preferred terms

C. Classification schemes

D. Use cases

While an information integration program lead is presenting a business case to executive leadership, the lead notices that meeting participants appear to be either disengaged or frustrated. Upon quick mental review, the lead is sure the presentation is crisp and contains all the elements of an effective business case: objectives, alternatives, preferred option, and rationale. However, the lead realizes that it would have been better to (Choose 2)

A. Encourage open-mindedness by delivering the presentation in a social setting.

B. Include extensive technical research and schematics in the presentation.

C. Obtain better insight into company priorities and map the material to them,

D. Cultivate buy-in through discussion and dialog while preparing the case.

The first step in a Change Management process is to identify

A. The affected stakeholder(s).

B. Reason for change(s).

C. Other impacted systems and resources.

D. The time frame for implementing the change.