Which Service Management Function deals with the day-to-day activities and tasks related to maintaining and adjusting the IT security infrastructure?

A. Availability Management

B. Security Administration

C. Security Management

D. System Administration

Which of the following is a correct combination of a Service Management Function (SMF) and a key element?

A. Availability Management - Modeling

B. IT Service Continuity Management - Plans for Failover and Restoration

C. Security Administration - Events

D. Workforce Management - Resource Capacity Management

Which of the following is one of the questions that IT operations should consider when formulating risk action plans?

A. Do the operations staff buy an information system to prevent a risk from occurring?

B. Do the operations staff delegate the identification of a risk?

C. Do the operations staff develop an information system to prevent a risk from occurring?

D. Do the operations staff know enough about the risk?

Which Service Management Function (SMF) needs to ensure that efficient incident detection and recovery tools and processes are in place to handle any service outages that do occur?

A. Availability Management

B. Release Management

C. Service Desk

D. System Administration

Within the Tracking and Reporting step of the Risk Management Discipline, what is the purpose of a stakeholder or service status report?

A. To communicate the effectiveness of IT Operations with regard to risks

B. To communicate the overall risk to the service

C. To involve the stakeholder in the Risk Management Discipline

D. To receive approval for a request for change on security

How many SMFs are there in the Operate phase?

A. Two

B. Three

C. Four

D. Five

What is an outcome of the Envision SMF?

A. IT Services are seamlessly matched to business strategy and objectives.

B. Improved business functionality, competitiveness, and efficiency.

C. The design and features of the solution are clearly documented in the functional specification.

D. The vision and scope of the project are clearly documented and understood by the team and the customer.

What is the correct order for the five SMFs found in the Deliver Phase?

A. Project Planning, Envision, Build, Deploy, Stabilize

B. Envision, Project Planning, Build, Stabilize, Deploy

C. Envision, Build, Project Planning, Deploy, Stabilize

D. Envision, Project Planning, Stabilize, Build, Deploy

Which Management Review (MR) would analyze results and take action to improve performance?

A. Change Initiation MR

B. Operational Health MR

C. Projects Plan MR

D. Release Readiness MR

Which statement of the IT service lifecycle is not correct?

A. It isolates risk to the Operate phase.

B. It addresses the design and delivery of the IT service.

C. It describes the life of an IT service.

D. It represents planning and optimizing the IT service to align with the business strategy.