Governance is critical to successful operations. Which statement best describes it according to the Operations Model?

A. Governance addresses the complete communication requirements between the Operator/Customer `Demand Organization' and Nokia Siemens Networks; and is based on four levels of relationship.

B. Governance addresses the complete communication requirements between the Operator/Customer `Demand Organization' and Nokia Siemens Networks; and is based on three levels of relationship.

C. Governance addresses the complete communication requirements between the CBT and Nokia Siemens Networks; and is based on three levels of relationship.

D. Governance addresses the complete communication requirements between the CBT and Nokia Siemens Networks; and is based on four levels of relationship.

Somebody who's communicating to a group of people of more than 25 persons needs to make sure that;

A. his message is clear, unambiguous, and complete so that the receiver can receive it correctly.

B. he is using a lot of body language.

C. he is giving a hard copy to every attendant after his speech.

D. he is looking at every attendant in order to check that he/she is still listening to him.

Which is the correct description of Fault Localisation?

A. Provides the real-time monitoring and management of alarms for network elements and infrastructure.

B. Fault rectification management and control instances as well as checking alarms and priorities.

C. Fault analysis, verification of parameters and connectivity, fault localisation, diagnostics, RCA and correlation.

D. Perform the localisation, correction and verification of faults, trouble ticket creation, RCA and correlation of alarms.

What is the tool used by NSN to collect and communicate Demand Planning (forecast) and financial Latest Estimates (LE)?

A. SAP P20.

B. Cost Baseline.

C. MxPDM.

D. NELLE.

In an outsourcing deal what activity is the assessment and verification of all customer information relevant for NSN to build its technical and commercial solution for a deal prior to contract signing?

A. Joint Evaluation.

B. Due Diligence.

C. Discovery Period.

D. Contract Negotiation.

What are the top 4 ingredients of risk analysis with respect to a subcontractor agreement

A. - Payment terms

-Ability to scale resources and skills

-Liability and insurance

-Compliance with SLA's and KPI's

B. - Payment terms

-Scope of work

-Liability and insurance

-Compliance with SLA's and KPI's

C. - Payment terms

-Ability to scale resources and skills

-Adherence to quality

-Compliance with SLA's and KPI's

D. - Payment terms

-Scope of Work

-Adherence to quality

-Compliance with SLA's and KPI's

According to the 'Service Level Framework' of the Operations Model, which of these descriptions MOST accurately describes the key components of a Service Level Agreement?

A. SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.

B. A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.

C. A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.

D. SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.

You are asked to improve the overall capability level of Fault Mgt managers. Which will achieve the BEST result?

A. Utilise the business line Centre of Excellence (COE) to set up a capability transfer workshop in each region.

B. Have FM Managers swap roles with others in the region.

C. Host an annual FM Manager Development Program with a mixture of experts and other levels of competence from across the organization to run workshops focused on resolving real case issues.

D. Host a 'Boot camp' for FM in each region with an experienced OD to manage.

In setting up the Field Operations organisation in a Greenfield environment which BEST describes the 3 key drivers to consider?

A. Geography, Technologies Deployed, Outsourcing SLA.

B. Geography, Contract scope, GDC Location.

C. Technologies Deployed, Training Plan, Outsourcing SLA's.

D. Technologies Deployed, Training Plan, Subcontractor SLA's.

Which team provides the majority of remote support to the GNOC regarding fault fixing?

A. Configuration Management.

B. Field Operations.

C. Performance Management.

D. Customer Care back office.