The sales operations team at Universal Containers purchased a list of shipping companies they would like to be imported into the Salesforce org using the Data Import Wizard. Some companies on the list may already be customers. Which fields should the administrator use to prevent duplicates when importing these Account records?

A. Owner name and Account Name.

B. Account name and Created Date.

C. Account name and Account Site.

D. Account Name and Billing Address.

New leads need to be routed to the correct sales person based on the lead address. How should the administrator configure this requirement?

A. Create a formula field.

B. Use lead assignment rules.

C. Assign with an escalation rule.

D. Configure a validation rule.

Printable View does not Save all the report formatting.

A. True

B. False

Which of the following object does not support the Business process?

A. Lead

B. Account

C. Opportunity

D. Case

E. Solution

Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity?

A. True

B. False

Roles are available in Personal and Group edition

A. True

B. False

Which Salesforce tool should an administrator use to better understand all of the configuration changes that have been made from January 1 through Jury 1?

A. Debug Log

B. Network Access Settings

C. Custom Report Type

D. Setup Audit Trail

The sales users at Universal Containers need to view their open Opportunities grouped by Stage, and as a source report on a dashboard component. Which report format should the System Administrator use to fulfill these requirements?

A. Matrix

B. Joined

C. Tabular

D. Summary

What are two valid assignee options when configuring Case Assignment Rules? Choose 2 answers

A. Public Group

B. Queue

C. User Calculator

D. Case Team

How can an administrator capture custom lead data on the converted contact when converting a lead?

A. Map custom lead fields to standard contact fields.

B. Use the data loader to move the custom lead data.

C. Use the lead conversion wizard to select the fields.

D. Map custom lead fields to custom contact fields.