What is integrated in the SAP ERP system that acts the same was as an adaptor in SAP CRM for

communicating with other systems?

Please choose the correct answer.

Response:

A. Netweaver

B. Middleware

C. Interaction Modeller

D. Plug In

What can be used with CRM Service to model complex objects like devices or machines, that will enable

you to manage services for them?

Please choose the correct answer.

Response:

A. Case Management.

B. Installed Base Management.

C. Service Contracts.

D. Product with accessories.

Interaction Center Profiles can be designed for? There are 3 correct answers to this question. Response:

A. Individual positions

B. Groups of agents

C. Common for all the Interaction center

D. Individual Leads

E. Groups of Sales

Text data can be maintained in a business transaction at the header or item level. What identifies which

texts will be available in a transaction?

Please choose the correct answer.

Response:

A. Text profile

B. Text determination procedure

C. Notes assignment profile

D. Text Types

Within business transactions, partners can be determined automatically.

Which object can be used to realize a search strategy that specifies the sources and the order in which the

system checks these sources, when it determines partners in business transactions.

Please choose the correct answer.

Response:

A. Access sequence

B. Partner source

C. Condition Type

D. Partner Category

You would like to classify accounts according to freely defined criteria. What CRM functionality could you

use?

Please choose the correct answer.

Response:

A. BP role

B. BP classification

C. Account Classification

D. BP Category

You are going to customize SAP CRM billing, which of the statements are correct?

There are 2 correct answers to this question. Response:

A. A billing unit can not be defined separately and independently of Sales and Service organization.

B. A billing unit is a CRM business partner having role 'Billing Unit'.

C. You can assign more than one sales organization to a billing unit

D. Default value for the billing type is stored in the details of billing item category

Which of the following are part of SAP CRM Marketing? There are 2 correct answers to this question. Response:

A. Campaign Management

B. Customer Segmentation

C. Installed Base Management

D. Incentive and Commission Management

In SAP CRM Quotation Management, your customer has requirement that all quotes, that have been accepted by a customer within a specific time limit, be closed (i.e. Status set to completed). How would you best achieve this?

Please choose the correct answer.

Response:

A. Define an Incompletion Procedure.

B. Define an Action Profile.

C. Define an Alert Profile.

D. Define Quote validity.

What are the benefits of CRM Analytics? There are 3 correct answers to this question. Response:

A. CRM interactive reports can be used to analyze activities, leads, and opportunities.

B. Analysis scenarios provide predefined packages and content for controlling customer-focused processes.

C. CRM Analytics can be used to transfer SAP ERP documents to the SAP CRM system for analysis.

D. CRM Analytics can be used to predict customer behavior.

E. CRM Analytics can be used to measure CRM service transaction profitability in real time.