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VCE
Level 3 CA Service Desk Analyst, Indira Chopra, resolves a ticket and returns it immediately to single point of contact (SPOC), Cliff Warner. Cliff needs to verify with the user that the issue is resolved and:
A. Ask the end user to close the ticket.
B. Return the ticket to Indira for closure.
C. Close the ticket, which sets it to inactive.
D. Set the ticket to pending in case there are related issues.
Level 1 CA Service Desk Analysts can use the CA Service Desk Quick Profile page to:
A. createtemplates
B. search knowledge documents for relevant information
C. search for information about theend user during a support call
D. access the end users computer and resolve the problem during the call
Which characteristic applies to bad-balancing clusters?
A. Some computers only start if others fail.
B. Computers must be stored at different locations.
C. Requests for processing are distributed across computers.
D. All computers use Redundant Array of Independent Disks (RAID) technology.