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Certified Implementation Specialist - Customer Service Management: CIS-CSM
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- Vendor: ServiceNow
- Exam Code: CIS-CSM
- Exam Name: Certified Implementation Specialist - Customer Service Management
- Certifications: CIS
- Total Questions: 227 Q&As
- Updated on: Apr 16, 2024
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Free CIS-CSM Exam Questions in PDF Format
Related CIS Exams
CIS-CSM Online Practice Questions and Answers
Questions 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Domain
B. Contact
C. Holiday
D. VIP
Questions 2
Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow's and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)
A. Proactive Prevention
B. Service-Aware Install Base
C. Service Reporting
D. Proactive Case
E. Service-Aware CMDB
F. Service Monitoring
Questions 3
What features are included with the Customer Service Portal? (Choose three.)
A. Header with links for different customer activities such as creating a case
B. Search feature to get information from several repositories
C. Links to information sources such as the knowledge base, community and customer support
D. Links to marketing promotions and product coupons
E. The ability to create new accounts
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