Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

A. Product quantity

B. Quota amount

C. Opportunity amount

D. Expected revenue

In the baseline platform configuration, if a change approver rejects an approval for a normal change, what will the state of the change be set to?

A. Rejected

B. Assess

C. Closed Incomplete

D. New

Which of the following is a potential benefit of implementing incident management?

A. Reduction in the number of duplicate configuration items

B. Reduction in the time to fulfill requests

C. Reduction in the number of incidents caused by changes

D. Reduction in the time services are unavailable

What knowledge management capability allows users to as and answer questions among peers within a knowledge base?

A. Collaboration

B. Feedback

C. Social OandA

D. Connect Chat

Which of the following capabilities can be done by benchmarks? (Choose all that apply.)

A. Auto-update process design according to selected peer

B. Comparison by number of users

C. Identify improvement opportunities

D. Measure KPI Performance

E. Comparison by industry

When documenting requirements, it is important to include the customer preferred designed choices.

A. True

B. False

How can a user with itil roles resolve a problem?

A. Manually changing the state to "Resolved"

B. None of the listed answers

C. Manually changing the state to "Closed"

D. Clicking on the Resolve button

It is possible to create incidents automatically based on alerts from Event Management.

A. True

B. False

Which of the following properties is used to decide which knowledge base will be used to create known error articles for problems?

A. knowledgebase.known_error_article

B. problem.knowledge.known_error_article

C. problem.knowledgebase.known_error_article

D. problem.known_error_article

What is the default number of days (integer) after which Resolved Incidents are automatically closed?

A. Five working days

B. One Day

C. Three Days

D. Five Days