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ISO/IEC 20000 Foundation: EX0-103

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ISO/IEC 20000 Foundation: EX0-103

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  • Vendor: EXIN
  • Exam Code: EX0-103
  • Exam Name: ISO/IEC 20000 Foundation
  • Certifications: EXIN Inc Certification
  • Total Questions: 116 Q&As
  • Updated on: Apr 14, 2024
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Free EX0-103 Exam Questions in PDF Format

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EX0-103 Online Practice Questions and Answers

Questions 1

The ISO/IEC 20000 standard requires that a minimum set of service reports is produced. How are these service reports used?

A. As input to financial management in order to determine charges for the service

B. As the basis for making management decisions and taking corrective actions

C. To present a professional image of the company

D. To compare the performance of the Service Desk with service targets

Show Answer

Questions 2

In planning to implement Service Management, what does the plan need to say regarding tools according to ISO/IEC 20000-2:2005?

A. The plan defines the tools as appropriate to support the processes.

B. The plan details the effects of new technologies and techniques on capacity.

C. The plan does not state any tools requirements.

D. The plan lists how every individual process is supported by a tool.

Show Answer

Questions 3

Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery of the management system?

A. a decision taking group

B. the Change Advisory Board (CAB)

C. the senior customer representative

D. the service managers

Show Answer More Questions

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