Which statement about the products and price books is true? (2 answers)

A. A product can have a different list price in different price books

B. A standard and list price for product can be listed in multiple currencies

C. Products without a price are automatically added to the standard price book

D. Price Books that contain assets cannot contain products.

What option is available when scheduling a dashboard refresh? (2 answers)

A. Define refresh times for specific dashboard components

B. View and remove a scheduled dashboard refresh

C. Schedule the dashboard to refresh in different time zones

D. Send a refresh notification to users with access to the dashboard.

Rollup summary fields aren't available in a Partial Copy sandbox. What is one way you can solve for this limitation?

A. Create a Full sandbox or install the Financial Services Cloud managed package in a Partial Copy sandbox

B. Contact Salesforce to enable Rollup Summary fields in the partial sandbox

C. Configure Rollup Summary using Formula fields

Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent.

How can a system administrator give the sales operation team read/write access to all escalated cases?

A. Create a case escalation rule.

B. Create a case assignment rule.

C. Create a criteria-based sharing rule.

D. Create an ownership-based sharing rule.

Which of the following allows you to report on historical data in Salesforce in order to monitor and spot trends?

A. summary report

B. matrix report

C. joined report

D. tabular report E. Reporting snapshot

When using sharing rules, what can records be shared with? (2 answers)

A. Roles and subordinates

B. Profiles

C. Queues

D. Public Groups

How can you set up Referral creation?

A. As a global action

B. As a standard action

C. On a Community

D. As a Flow

What Actions can you take from Life Event card? Select all that apply!

A. Create Opportunity

B. Create Case

C. Request Record Approval

D. Create Lead and Referral

What should an administrator consider when setting up case feed?

A. Case feed replaces the standard case detail page by default

B. The Use Case Feed permission is automatically active for all profiles

C. Case feed requires the Service Cloud User feature license

D. Chatter Feed tracking must be enabled for the case object.

Universal Containers needs to synchronize data between sales force and an external financial system.

How can a system administrator accomplish this?

A. Use an external ID field to match records between systems

B. Use the excel connector to export records from both systems

C. Use the data loader to match records between the systems

D. Use the data loader to upsert Salesforce records into the financial system