What is the average cost to mail a paper statement?

A. 1-3 dollars

B. 3-6 dollars

C. 6-9 dollars

D. 9-12 dollars

The following are reasons why access to information is key. Which is not an ICM OOTB capability?

A. Capture and activation of information in the context of a case

B. Access to web based news sources

C. Access to critical content for decisions, as evidence in a case and as a source for deeper insights

D. Virtually 360-degree view of case information

Which of these are solutions available using Watson Content Analytics?

A. Customer Insight

B. Crime Analytics

C. Healthcare

D. All of the above

In Malaysia Bii Maybank eliminated the time it takes to open a new account and dramatically increased customer satisfaction in the process. By how much did Bii Maybank reduce account opening time?

A. 22 percent

B. 33 percent

C. 41 percent

D. 60 percent

What is one way Case Manager supports dynamic case handling?

A. Case workers can view and start new tasks for a case "on the fly".

B. Case workers can close and reopen tasks as often as they want.

C. Work is routed to case workers based onbusiness rules.

D. Case workers can create comments on cases, documents, and tasks whenever they need.

How does Case Manager uniquely provide the best solution platform that integrates with ECM?

A. Case Manager provides special user interfaces to deal with documents

B. Case Manager is built and based on the industry standard content management API called CMIS.

C. Case Manager uses the IBM Content Navigator framework

D. All of the above.

What are the key characteristics of ICM target customers?

A. Highly regulated industries

B. Industries where the product is often document: Financial Service. Banking and Insurance

C. Industries where a lot of responsibility is given to the decisions of individual knowledge workers

D. All of the above

When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A. Do your Customer Service Reps (CSRs) need workflow to respond to customers?

B. How do CSRs access all information necessary to respond to customer questions?

C. How do CSRs do scanning of documents today?

D. Do your CSRs need CaseManagement?

When looking for a good candidate for Advanced Document Imaging and Branch Automation Solutions, what organization characteristics should you look for?

A. Large organizations in the paper-intensive industries of banking, insurance, healthcare, government and manufacturing

B. Widely dispersed organizations that have branches or regional offices where documents are generated or received

C. Organizations that process, store and distribute paper documents internally and looking to digitize and streamline costs.

D. All of the above

How does Datacap software assure that a new application has been entirely filled-in?

A. Datacap verification checks can review that data is populated in all key fields. If missing, it sends an email to branch personnel before the customer has left the branch

B. Datacap sends the file overseas to a team of verifiers who comb through each application

C. Datacap rules will not allow a document to be scanned unless it is filled in

D. Datacap provides a step-by-step guide for the customer to follow when filling in the form