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Microsoft Dynamics 365 Customer Service: MB-230
Want to pass your Microsoft Dynamics 365 Customer Service MB-230 exam in the very first attempt? Try Pass2lead! It is equally effective for both starters and IT professionals.
- Vendor: Microsoft
- Exam Code: MB-230
- Exam Name: Microsoft Dynamics 365 Customer Service
- Certifications: Role-based
- Total Questions: 371 Q&As
- Updated on: Apr 09, 2024
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Microsoft MB-230 Last Month Results
Free MB-230 Exam Questions in PDF Format
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MB-230 Online Practice Questions and Answers
Questions 1
You are using Dynamics 365 for Customer Service. You have existing routing rules.
You need to create a routing rule for cases and bulk-import cases.
Which actions should you perform? To answer, select the appropriate action in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.
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Questions 2
You use Dynamics 365 for Customer Service.
You need to merge cases.
What is the outcome for the merge process? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
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Questions 3
HOTSPOT
You need to choose the appropriate actions when using the knowledge base.
Which actions should you choose? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
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