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HDI qulilfied help desk manager(hdm): QQ0-300
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- Vendor: HDI
- Exam Code: QQ0-300
- Exam Name: HDI qulilfied help desk manager(hdm)
- Certifications: HDI World wide Certification
- Total Questions: 116 Q&As
- Updated on: Apr 17, 2024
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Free QQ0-300 Exam Questions in PDF Format
Related HDI World wide Certification Exams
QQ0-300 Online Practice Questions and Answers
Questions 1
Which three methods clarify understanding of organizational missions, strategies, strengths, weaknesses, and capabilities? (Choose three.)
A. consistent and high-impact feedback to team members
B. interviews with key stakeholders, customers, and leaders
C. focus groups
D. round-table meetings with employees
Questions 2
A customer could not get through to a support representative when calling the Help Desk in the morning. He had to call back later. Which metric captures this situation?
A. Time in Queue
B. First Call Resolution Rate
C. Average Speed of Answer
D. Abandonment Rate
Questions 3
Which two methods are ideal for determining the expectations of key stakeholders? (Choose two.)
A. survey customers
B. call service providers
C. call other Help Desks
D. survey focus groups
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