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SDI - SERVICE DESK MANAGER QUALIFICATION: SD0-302

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SDI - SERVICE DESK MANAGER QUALIFICATION: SD0-302

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  • Vendor: SDI
  • Exam Code: SD0-302
  • Exam Name: SDI - SERVICE DESK MANAGER QUALIFICATION
  • Certifications: SDI-Certifications
  • Total Questions: 232 Q&As
  • Updated on: Apr 12, 2024
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Free SD0-302 Exam Questions in PDF Format

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SD0-302 Online Practice Questions and Answers

Questions 1

You need to identify the best solution to resolve a number of operational issues. There are some issues that are not being resolved or properly tackled in line with expectations. Which of the following tools would help you best in this approach?

A. A SMART review

B. An ROI analysis

C. A GAP analysis

D. A strategic business plan

Show Answer

Questions 2

As a Service Desk manager you need to have good planning skills. Which of these options is a key element of the planning process?

A. Allocation of schedules and budgets

B. Defining your role and the Service Desks mission

C. Setting goals and objectives

D. Using SMART methodology and setting short-term objectives

Show Answer

Questions 3

Which of these options is a psychological symptom of stress?

A. Inability to articulate properly

B. Increased heart rate

C. Increased blood pressure

D. Over reaction to situations

Show Answer More Questions

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