SAP Certified Application Associate - SAP Business One 9.0: C_TB1200_90

A company uses the services of an external organization for marketing and lead generation services on a range of products. The company wants the external organization to use the features of SAP Business One, so that lead information is accessible to the company's sales staff. What training is most suitable for the staff at the external organization?

A. Sales opportunities, sales orders, campaign generation wizard, blanket agreement

B. Campaign generation wizard, target groups, activities, lead master data

C. Sales quotations, sales opportunities, activities, campaign generation wizard

D. Blanket agreement, campaign generation wizard, target groups, lead master data

The support consultant was able to reproduce a customer's problem in the customer environment using a remote access tool. What should be the next step to resolve the problem?

A. Forward the message to SAP with the appropriate priority.

B. Neutralize all add-ons on the database core.

C. Provide an urgent patch to the customer to resolve the problem.

D. Test the problem using the latest patch level.

Your client has asked for a report on service contract history. What is the easiest way to identify the correct fields needed in the report?

A. With a service contract in the active window, open the Query Wizard. It will automatically show the table and field names for the active window.

B. Open a service contract document and right-mouse click on a field to see the table and field name.

C. Reference the DI-API online help the see the table and field names for the service contract object.

D. Open a service contract and toggle the System Information view to see the table and field names at the bottom of the screen.